Lifetime Guarantee
Our Forever Promise to You
Exceptional craftsmanship deserves lifelong protection. Our Lifetime Guarantee is a steadfast commitment to preserving the integrity of your jewelry—
ensuring it endures for generations.
This promise includes:
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Lifetime repair or replacement for manufacturing defects or structural issues.
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We provide complimentary maintenance for your products.
Important Exception: Lost diamonds exceeding 1 carat are not covered under this guarantee.
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Shipping fees are borne by the customer for all domestic and international orders.
For any concerns or to utilize the guarantee, please contact our support team at —
admin@eternel.com or whatsapp us: +852 6223 2280. we’re here to uphold the longevity of your piece.
Lifetime Certification
All De Éternel diamonds hold certification from either the Gemological Institute of America (GIA) or the International Gemological Institute (IGI)—two globally respected leaders in diamond grading, renowned for their strict standards, thorough testing protocols, and unwavering commitment to impartial evaluations. Beyond their trusted certification, our diamonds are sustainably sourced and 100% conflict-free, aligning with ethical practices that prioritize responsibility.
Each GIA or IGI certificate serves as a detailed, authoritative record of a diamond’s key attributes: it outlines the core 4Cs (cut, color, clarity, and carat weight) and supplements this with critical additional metrics like symmetry and polish. For an extra layer of authenticity and traceability, every HauteCarat diamond weighing over 1 carat features a unique laser-inscribed serial number on its girdle—directly matching the information on its corresponding GIA or IGI certificate.
