Our Refund Policy at De Éternel is thoughtfully crafted to uphold transparency, fairness, and the highest standards of customer satisfaction, reflecting our brand’s ethos of "Where Heritage Meets Modern Elegance." We are committed to ensuring your experience with our exquisite lab-grown diamond jewelry is exceptional. If, for any reason, you are not fully satisfied with your purchase, you may request a refund within 30 days from the date of transaction, subject to the conditions outlined below.


To initiate a refund, please contact our dedicated customer service team by emailing admin@deeternel.com, providing your order number, purchase date, and a explanation of your request. Upon receipt, our team will review your claim promptly, typically within 5-7 business days. We encourage you to include photographs or additional documentation if the request involves product condition or damage, as this aids in our assessment process.


Refunds are eligible only for items that are returned in their original condition—unused, undamaged, and in the original packaging—along with all accompanying documentation and certificates. Please note that shipping costs are non-refundable, and customers are responsible for return shipping fees unless the return is due to a manufacturing defect or an error on our part (e.g., incorrect item shipped). In such cases, we will provide a prepaid return label and cover associated costs.


De Éternel reserves the right to deny a refund request if the item shows signs of wear, alteration, or misuse, or if the 30-day window has expired. Refunds will be processed to the original payment method within 10-14 business days after approval. This policy ensures we maintain the exclusivity and integrity of our limited-edition collections while offering you peace of mind. Our team is here to assist you every step of the way, ensuring a seamless and respectful process.