De Éternel Shipping Policy is designed to deliver your exquisite jewelry with the same elegance and care that defines our brand, "Where Heritage Meets Modern Elegance." We strive to ensure a seamless and reliable shipping experience, reflecting our commitment to quality and customer satisfaction.

All orders are processed within 5  business days from the date of purchase, with shipping commencing thereafter. We offer complimentary DHL/FEDEX shipping on orders above $500 within France and Hong Kong , delivered within 5 business days.  International destinations, delivery times ranging from 10-15 business days depending on the region.

All shipments are securely packaged by DHL/FEDEX, requiring a signature upon delivery to protect your exclusive purchase. Tracking information will be provided via email once your order is dispatched. Please note that De Éternel is not responsible for delays caused by customs, weather, or carrier issues, though we will assist in resolving such matters upon notification.

 

International customers are responsible for any applicable duties, taxes, or fees upon receipt, as these vary by country and are not included in shipping costs. Orders cannot be modified or canceled once processed.

 

For inquiries or to track your order, contact our customer service team at admin@deeternel.com. Your trust in De Éternel craftsmanship deserves a delivery experience as exceptional as the jewelry itself.