Shipping Policy
De Éternel Shipping Policy is designed to deliver your exquisite jewelry with the same elegance and care that defines our brand, "Where Heritage Meets Modern Elegance." We strive to ensure a seamless and reliable shipping experience, reflecting our commitment to quality and customer satisfaction.
1. Where do you ship?
We offer complimentary shipping to all 50 U.S. states (domestic) and worldwide (international).
2. How long will it take to receive my order?
All orders are processed within 3 business days from the date of purchase, with shipping commencing thereafter. We offer complimentary DHL/FEDEX shipping on orders above $500 within France and Hong Kong , delivered within 14 business days. International destinations, delivery times ranging from 10-15 business days depending on the region.
All shipments are securely packaged by DHL/FEDEX, requiring a signature upon delivery to protect your exclusive purchase. Tracking information will be provided via email once your order is dispatched. Please note that De Éternel is not responsible for delays caused by customs, weather, or carrier issues, though we will assist in resolving such matters upon notification.
3. Do you offer Saturday delivery?
Yes, we offer Saturday delivery for all domestic shipments to ensure you receive your order as quickly as possible.
4. Do I need to be home to receive my order?
Yes—all shipments require a signature. For pickup at a FedEx location, email us at: admin@deeternel.com/ whattsap us: +852 6223 2280
5. Will I be charged duties and taxes for an international order?
International customers are responsible for any applicable duties, taxes, or fees upon receipt, as these vary by country and are not included in shipping costs. Orders cannot be modified or canceled once processed.
6. How to track my order?
For inquiries or to track your order, contact our customer service team at admin@deeternel.com. or WhatsApp us: +852 6223 2280. Your trust in De Éternel craftsmanship deserves a delivery experience as exceptional as the jewelry itself.
7. What happens if my order is lost in shipment?
All orders are fully insured, and we take responsibility until delivery. If lost, we’ll investigate with the carrier and file a claim if needed. Contact us admin@deeternel.com or WhatsApp us: +852 6223 2280. If your order shows as delivered but hasn’t arrived.