Quality Assurance & Exchange Policy

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We stand behind the craftsmanship of our every piece. Your purchase is covered by our quality guarantee—exchanges are available only for manufacturing defects or quality issues; returns and refunds are not offered for change of mind, size discrepancies, or other non-quality reasons.

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How to Request an Exchange
(for Quality Issues)

If your ring has a manufacturing defect or quality problem, please email admin@eternel.com or whatsapp us: +852 6223 2280 with:

• Your full name

• Original order number

• Detailed description of the quality issue

• Clear photos/videos of the defect

Our team will review your request within 3 business days. Once approved, we’ll send a return label and instructions for sending the item back for inspection. After confirming the quality issue, we’ll arrange for an exchange with the same style (or a comparable alternative, subject to availability).

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Non-Refundable Items

All purchases (including standard sizes and custom designs) are final sale. No returns or refunds will be processed for reasons other than manufacturing defects, including but not limited to:

• Change of mind or personal preference

• Incorrect size selection

• Damage caused by improper use, resizing, or wear and tear
   

Need Further Assistance?

For any questions or concerns about your order, please contact our support team at admin@eternel.com or WhatsApp us: +852 6223 2280.
We’re here to work with you to find a suitable solution.