Product Care
De Éternel jewels are celebrated globally for their exceptional artistry and exquisite design. To safeguard the pristine elegance and original splendor of your treasures, we encourage adopting thoughtful care and maintenance practices to preserve their timeless beauty.
Jewellery Care
To maintain the beauty of your De Éternel jewelry and avoid possible damage to gemstones and metal, we recommend taking the following precautions:
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Avoid exposure to high temperatures, intense source of heat and abrupt temperature changes.
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Avoid exposure to salt and chlorinated water as well as lotions,perfumes, soaps, cosmetics or house hold chemicals.
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Avoid wearing jewelry during activities that can expose it to abrasive contact or impact damages like sports, gardening, etc.
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Be aware that gemstones can scratch other gemstones and abrade precious metals. Therefore, avoid stacking jewelry items that would be vulnerable to such abrasion.
Regular Home Cleaning
Regular home cleaning is an easy and effective way to avoid residue build up. However, not all jewelry items are suitable for home cleaning. Home cleaning should be limited to: Diamonds, Sapphires, and Rubies.
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Use lukewarm soap water to wash or soak for a few minutes.
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Use a soft bristle brush to remove any remaining dirt particles.
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Rinse with lukewarm water and dry with a lint-free, cotton cloth.
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Avoid using chemical cleaners.
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Avoid exposure to extreme heat or abrupt temperature changes as this many cause fractures to the stone.
Repair & Restoration
De Éternel is dedicated to using the most brilliant and carefully sourced gemstones and metals along with the highest precision in the creation of our jewels. However, these pieces are not invincible to daily wear and tear and accidents that may cause damages. Our team of experts at De Éternel would be delighted to answer any cause for concern and further advise restoration services needed for your jewels.
We recommend visiting one of our Salons or contact De Éternel Client Services and care@deeternel.com with any questions. Pricing for our services varies due to the uniqueness of each and every jewel.
*Upon request, repair estimates will be provided after physical assessment.